Best BPO Services in Pakistan

CALLSTONES offers comprehensive dispatching solutions including 24/7 live dispatch support, customer service, reservation management, driver coordination, billing support, and back-office operations. We specialize in serving limousine companies, NEMT providers, and transportation fleets with trained professionals who understand your dispatch software.

Our clients typically save 40-60% on operational costs compared to maintaining in-house dispatch teams. This includes savings on salaries, benefits, training, office space, equipment, and software. Plus, you get 24/7 coverage without paying overtime or managing multiple shifts.

We're trained and certified on all major dispatch platforms including LimoAnywhere, Moovs, Taxi Caller, Autocab, Book Rides Online, Curb, iCabbi, WorldLimoBiz, Transit Partners, Operr, and MAS. If you use a different system, we provide custom training to ensure our team is fully proficient with your specific platform.

We can typically onboard your account within 3-5 business days. This includes system access setup, training on your specific processes and dispatch software, and a test period to ensure everything runs smoothly. For urgent needs, we offer expedited onboarding in 24-48 hours.

Yes! We provide round-the-clock dispatch support 365 days a year, including holidays. Our team works in shifts to ensure you always have experienced dispatchers available, whether it's a weekday afternoon or 3 AM on Christmas morning.

All our dispatchers undergo rigorous training in customer service, dispatch software, and transportation industry best practices. We maintain strict quality control with call monitoring, performance metrics, and regular training updates. Our team is trained to represent your brand professionally in every interaction.

Absolutely! We have specialized teams trained in both luxury ground transportation and Non-Emergency Medical Transportation (NEMT). We understand the unique requirements, compliance needs, and customer service standards for each industry segment.

We offer flexible contracts with no long-term commitments for new clients. You can start with a trial period to evaluate our service. We're confident in our quality, and most clients continue working with us for years. We also provide regular performance reviews to ensure we're meeting your expectations.

Data security is our top priority. We use secure, encrypted connections for all system access, maintain strict confidentiality agreements with all staff, and follow industry-standard security protocols. Our team is trained in HIPAA compliance for NEMT operations and maintains professional standards for all customer interactions.

Yes! We adapt to your existing workflows, dispatch software, communication tools, and business processes. We don't force you to change how you operate – instead, we integrate seamlessly with your current setup and enhance your operations with our professional dispatch team.